Frequently Asked Questions (FAQ)

How long will it take for my items to arrive?

Once you place an order, our team and fulfillment partner immediately start processing it to ensure swift delivery. Here’s our standard shipping timeline:

​

• Order Cutoff Time: 2:00 PM (Mountain Standard Time)

• Order Handling Time: 2-3 business days (Monday to Friday)

• Transit Time: 4-5 business days (Monday to Saturday)

 

Most orders are prepared and shipped within 2 days, and the total delivery time typically ranges between 6-8 business days. While we strive to meet these timelines, please be aware that occasional delays due to unforeseen issues with shipping or processing may occur. We will always do our best to get your product to you as quickly as possible.

 

Where can I place an order from?

We currently ship within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories. However, please note that shipping to these locations can take an additional 7-12 business days beyond the standard transit time due to carrier logistics.

At this time, we are unable to ship to P.O. boxes, APOs, FPOs, or DPOs due to carrier restrictions. If you reside in one of these excluded areas, please reach out to us to explore alternative shipping options.

 

Will I receive a confirmation number when I place my order?

Yes! Once you place your order, you will receive a confirmation email with your order details and order number. After your order has shipped, we will also send you a shipping confirmation with a tracking number so you can follow your package's journey.

 

Who can I contact if I have a problem with my order?

If you encounter any issues with your order, our Customer Support Team is here to help. You can reach us via email at support@canvasprintcraft.com or by phone at 385-455-8549. We’re available Monday through Friday from 9 AM to 4 PM MST.

 

How can I pay?

We accept payments via major credit and debit cards, including Visa, Mastercard, American Express, and Discover. 

 

Is Checkout on this site safe and secure?

Absolutely. At CanvasPrintCraft.com, we take your security seriously. All transactions are encrypted and securely processed through trusted payment gateways. We do not store your credit card information, and we use industry-standard security measures to protect your data.