Return & Refund Policy

At CanvasPrintCraft.com, your satisfaction is our top priority. We are committed to providing exceptional quality and ensuring that every customer has a positive shopping experience. Please review our comprehensive Return & Refund Policy below:

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Easy Returns Within 30 Days

If you're not completely satisfied with your purchase, you may request a return or replacement within 30 days of the delivery date. We offer 100% satisfaction with no restocking fees, ensuring a hassle-free process for our customers.

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Simple Replacement or Refund Process

In case of any defects or damages, we offer a replacement or a full refund, based on the details of your case. Simply contact our Customer Support Team at ronny@oddhive.com to initiate the process. Please note that because we work with Jondo, our fulfillment partner, return labels are not provided, and customers will not be asked to return damaged items.

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Quality Assurance and Reporting Issues

We take pride in the quality of our products. However, if you encounter a defect or damage due to shipping, please notify us within 24-48 hours of receiving your order. We will work with you to resolve the issue and offer either a replacement or a refund. You may be required to provide photographic evidence of the defect or damage to expedite the process.

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Replacement Policy

To ensure prompt resolution, we offer replacements without requiring the return of defective or damaged products. However, to prevent potential abuse of this system:

• We may limit replacement requests if multiple claims are made on the same account, shipping address, or IP address.

• If abuse is suspected (e.g., repeated claims without valid proof), we reserve the right to deny further replacements or refunds and may require customers to return the original item at their own cost before any replacement is processed.

• Photographic evidence of damage or defects may be required to process replacement or refund claims.

This measure is in place to protect our business and ensure that customers receive only high-quality products.

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Refund Fraud Prevention

In the rare case that a customer repeatedly claims non-delivery or requests refunds without valid cause, we reserve the right to deny further refunds or replacements and require signed delivery confirmation for future orders.

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Swift Refund Processing

Refunds will be processed within 5 business days once the issue is verified. Refunds are issued to the original payment method used at checkout.

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No Restocking Fees

We do not charge any restocking fees for returned or replaced products, as customer satisfaction is our priority.

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Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing your order. Once the fulfillment process begins, cancellations may not be possible, but we will do our best to accommodate your request.

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Color Differences

Please note that due to variations in monitor settings, the colors displayed on your screen may differ slightly from the actual artwork you receive. These slight differences are normal and do not qualify as defects or grounds for return.

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Contact Us

For any questions or concerns, please reach out to our Customer Support Team:

• Email: support@canvasprintcraft.com

• Phone: 385-455-8549

• Operating Hours: M-F: 9AM - 4PM MST

At CanvasPrintCraft.com, we strive to offer a seamless shopping experience and are here to assist you at every step of the way. We appreciate your trust in us and look forward to bringing your custom artwork into your home.